Looking to add some Shopify live chat app for your eCommerce store? Then read on, as we’re taking a look at some of the Best Shopify Live Chat Apps available…
You can provide outstanding customer service by using live chat app on your Shopify website to resolve customer issues immediately.
You can answer customer questions in real time, remove buyer friction and offer a human presence until customers are ready to place an order. Live chat can also drive more conversions.
Top 19 Best Free & Paid Live Chat App for Shopify
In this blog, we have introduced 19 most popular live chat plugin for Shopify website. Here you go!
1. Gorgias ‑ Helpdesk & Live Chat Plugin for Shopify
Gorgias is a Shopify live chat app that brings all your customer conversations into one place.
It combines live chat, email, and social media messages, making it a comprehensive Shopify live chat plugin. This chat plugin for Shopify helps you manage customer support efficiently.
Advantages
Quickly handle objections and hesitations
Automatically tag tickets with purchase
Integrate Klaviyo to segment marketing campaigns
Get your customers the help they need
Set up your best responses as templated Macros
Integrate your favorite apps to create one customer command center
=> Rating:- 4.3/5 by 717 Users => Price:- Start From $10/Month
2. Tidio ‑ Live Chat & Chatbots
Live Chat boosted with Chatbots, Messenger, and Instagram
Tidio ‑ Live Chat & Chatbots – Add Live Chat to Your Shopify Site
Tidio is a Shopify online chat app that offers live chat and AI-powered chatbots. It’s a live chat plugin for Shopify that helps you respond to customers instantly.
This Shopify chat app is user-friendly and integrates well with your store.
Advantages
Take care of your customers 24/7 with AI and chatbots.
Use proven e-commerce tactics to increase your sales.
A modern widget design that suits any website.
The option to support multiple languages
Rich widget customization options
Support for 20+ integrations
iOS/Android mobile app
=> Rating:- 4.8/5 by 1526 Users => Price:- Free & Start From $19/Month
BestChat is a live chat plugin Shopify users can add to their stores. It offers AI chatbots that provide 24/7 support, making it a reliable Shopify live chat app.
This chat plugin for Shopify helps improve customer engagement.
Advantages
Help to stop feeling frustrated of your users
Flexibility & Customization
Fit on any website
Powerful and secure system
First year of using BestChat is free for you
24/7 customer support
=> Rating:- 5/5 by 25 Users => Price:- Free
4. Chatra – Live Chat, ChatBot, Cart Saver
Chatra: Live Chat, Facebook, Email, Visitor list + Cart Saver
Live Chat, ChatBot, Cart Saver – best shopify live chat app
Chatra is a Shopify live chat plugin that allows you to chat with visitors in real-time. It’s a live chat for Shopify that helps reduce cart abandonment.
This Shopify chat app is easy to use and integrates seamlessly.
Advantages
Live typing insights
Group chats
Visitor information
Conversation history
Intelligent contact form bot
=> Rating:- 4.8/5 by 635 Users => Price:- Free & Start from $21/month
5. Channel.io ‑ Live Chat&Chatbot
All-In-One Business OS: Live Chat, Chatbot & CRM Marketing
Channel.io ‑ Live Chat&Chatbot – Best Live Chat Apps for Shopify
Channel.io is a Shopify live chat app that combines live chat with CRM features. It’s a live chat plugin for Shopify that helps you manage customer relationships.
This Shopify chat app supports team collaboration.
Advantages
Give the Best Purchase Experience to Your Customers
Integrate with Various Message Platforms
Manage Customer Data
Free Workspace for Your Team
=> Rating:- 5/5 by 35 Users => Price:- Free & Start from $36
6. WhatsApp Chat ‑ Live Chat
WhatsApp Chat, Live Chat, Customer Support, Help Center
WhatsApp Chat ‑ Live Chat – Add Live Chat to Your Shopify Site
Flowio is a Shopify live chat app that combines live chat with email and SMS marketing. It’s a live chat plugin for Shopify that helps you engage customers across channels.
This Shopify chat app is versatile and user-friendly.
Advantages
Collect more quality leads using Pop-ups
Send hyper-targeted Emails & SMS that motivate shoppers
Convert online visitors to happy buyers with Live chat
Nail the right mix of Email, SMS & Live chat Automation
Easy to migrate
=> Rating:- 5/5 by 452 Users => Price:- Free & Start from $9/month
8. Conzia live Chat App for Shopify
All messaging apps in one widget- 40% more sales
LiveChat, Messenger, WhatsApp – best shopify live chat app
JivoChat is a Shopify live chat app that supports multiple communication channels. It’s a live chat plugin Shopify users can use for real-time customer support.
This Shopify chat app is efficient and reliable.
Advantages
Fair pricing
Built-in CRM
Easy to install
Instant callbacks for visitors
Contact clients through 11 different channels
Quick Phrases
Visitor Monitoring & Smart Triggers
Multi-agent chats
Typing Insight
Multiplatform: Desktop, Mobile or Web version
=> Rating:- 4.4/5 by 105 Users => Price:- Free & Start from $29/month
10. Maisie Chatbots + LiveChat 2.0
Make your store more human through conversations.
Maisie Chatbots + LiveChat 2.0 – Shopify Live Chat App
Smartsupp is a Shopify live chat plugin that lets you chat and track visitor behavior at the same time.
It works great for small stores looking for a free Shopify chat app that blends video replays with quick replies. Many store owners consider it among the best free live chat apps for Shopify because of its built-in chatbot.
One-and-only combination of live chat, chatbots, and video recordings
Access real-time visitor list enriched with e-commerce data
GDPR compliant
=> Rating:- 5/5 by 2 Users => Price:- Free & Start from $25.50/month
12. Chative ‑ Live chat & Chatbot
A premium live chat experience for your customers and agents.
Chative ‑ Live chat & Chatbot – Best Live Chat Apps for Shopify
Chative helps you manage chats across multiple channels in one place. This Shopify chat app is perfect for stores that want fast responses without switching platforms.
If you’re searching for a live chat plugin for Shopify that handles multiple agents and languages, Chative is a solid pick.
Install live chat to your Shopify site with the click of a button
Convert visitors to paid customers faster with the live chat
Measure your business performance to improve your customer service
Automate your support and sale process with the help of chatbot agents
=> Rating:- NA => Price:- Free
13. Live Chat for Teams
Microsoft Teams and Slack for website live chat and chatbots
This is a helpful combo of a Shopify online chat app and a mini helpdesk system. It supports basic chat plus ticket handling for better issue tracking.
If you want a simple chat plugin for Shopify that also supports emails and support notes, this app covers the basics well.
LimeChat gives your store an AI-powered chat feature via WhatsApp and web chat. It’s built for fast-growing stores that want more than just text replies.
As a Shopify chat app, it also helps handle abandoned carts and repeat customers.
Advantages
Manage customer queries in one inbox
Automate customer support and reduce live agent costs
In-depth reporting and analytics
Send surveys & measure CSAT
Set up and use in minutes
Fast and Dedicated Support
=> Rating:- 5/5 by 7 Users => Price:- Start from $29/month
18. MyAlice ‑ Helpdesk & Chatbot
Multi-channel Helpdesk, Live Chat, Agent Management & Chatbot
MyAlice ‑ Helpdesk & Chatbot – Shopify Live Chat App
This simple app adds a WhatsApp button to your product pages. It lets buyers send product links to friends or start a direct chat.
One of the easiest Shopify live chat apps for stores that mostly talk through WhatsApp.
Advantages
Change the interface. Get the chat you need
Increase sales through live consultations
Choose From 20 Different Channels
=> Rating:- 4.7/5 by 320 Users => Price:- Free
How to choose the best Shopify Live chat App?
Only someone who knows your organization, workflow, existing systems, and future growth plans can accurately say which of the best chat apo for Shopify website is right for you. And no one has the time to try more than—at most—a few different live chat apps. So to improve your chances of choosing the best Shopify live chat apps for you, we recommend using the following as your main criteria:
Effectiveness of integration with Shopify and other systems It’s highly unlikely your Shopify live chat app will be the only component of your sales, service, and/or marketing operations. Other systems, such as CRMs, customer analytics software, and so much more, will need to exchange data with your Shopify live chat app. So before you make a decision, make sure your plugin has easy and effective integrations with your existing systems.
Current and future feature/cost fit It’s all too common to choose a Shopify live chat app that costs more because of features that you don’t need. But at the same time, your business will likely look far different in the not-too-distant future. So finding a chat app that can fit your current needs and budget as well as scale up when you need it to, is critical.
Agent and customer experience The best live chat app for Shopify is the one your agents and customers love to use. After all, the quality of both their experiences will dictate the satisfaction and value of your customers. So if possible, make sure your agents have a chance to use whichever plugin you choose before you commit to any long-term contracts. Also, take the time to test the software from the customer’s side whether through user testing or by walking through the app yourself.
Frequently asked questions About Shopify Live Chat Apps
Does Shopify have live chat?
The default store implementation of Shopify doesn’t have live chat, which is why you’ll need to intigrate a live chat app or manually add the code for a live chat Shopify liquid code.
Where to put a live chat script in Shopify page?
If you decide to manually copy a live chat script rather than use a app, you’ll need to put the live chat script into the footer of your Shopify store. To do this, you’ll need the help of a Shopify developer unless you have a app like Header and Footer Scripts, which enables non-developers to access the header and footer of their Shopify admin dashboard.
How many active agents will you have at one time with Shopify live chat?
The number of active agents you can have at one time with Shopify live chat depends on the live chat app you’re using.
How much money should you be willing to spend on a Shopify live chat app?
The amount of money you’re willing to spend on a Shopify live chat app should be a small fraction of the value the app adds for your Shopify store. More specifically, unless you’re purchasing a standalone Shopify live chat app, it should be free.
Final thoughts on Shopify Live Chat Apps
That concludes our roundup of ten of the best live chat apps for Shopify. And because most of the live chat apps featured include some form of free plan, you have no excuse not to give one a try!
Using a different solution than the ones we listed above? We always love to try new Shopify live chat apps to compare them to each other. So if you have a good one, drop it in the comments below and let us know. And if you want us to develop a Shopify app for your business, feel free to reach us out!
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